Relationships Power Dreams.

The Story

I helped invent CRM — before it had a name.

In 1989, with about $5,000 and no outside funding, I co-founded GoldMine from a San Fernando Valley apartment. There was no Salesforce, no Outlook — “CRM” and “sales force automation” weren’t even terms yet. We just wanted to help people remember who they’d met, what they’d talked about, and when to follow up.

GoldMine grew to millions of users across 45 countries and 350+ employees — bootstrapped, never venture-backed — earning PC Magazine’s Editors’ Choice five times and an Inc. 500 ranking, before its $125M acquisition by FrontRange in 1999.

I stepped away for a decade to raise my three children and recover from a head-and-neck cancer. That chapter reshaped everything — it’s where the Five Fs came from. In 2009 I founded Nimble to bring CRM back to its roots: a relationship manager that unifies your email, calendar, and social world so no relationship slips through the cracks.